Terms & Conditions

Effective 8 November 2026

About this service

Sophie is a business software service for enrolled customer households, reached by telephone call and text message. Sophie is operated by Ian Smith, 1333 Hardee St NE, Atlanta, GA 30307. It is not a public messaging service. Anyone may join the waiting list at sophie.tools. Anyone can sign up at the normal price. On the Household plan: Get 2 months for the price of 1. With a valid discount code, nothing is charged for your first 3 months, and you add a card when they end.

Who receives messages

Sophie texts the account owner who gave a number at signup and household members who confirmed their own number on the join page. A code goes to the number typed on the signup or join page. A number an owner adds during signup gets no text from Sophie until that person confirms it: the invite goes to the owner, who forwards it. A number that is not in a household and texts Sophie gets at most a short fixed reply: how to sign up or try the demo, how to finish joining if it was invited, or the reply to HELP. Numbers are not taken from purchased lists or any third-party source.

How you opt in

An account owner opts in at signup, and a household member on the join page: each ticks the box agreeing to texts, then enters a code texted to that number. When the Give Consent web form records your consent, it keeps the time, disclosure version, and request metadata. The form does not add unknown numbers to a household, and it does not override a prior STOP: you resume by texting UNSTOP or START from that phone. Agreeing to texts is a condition of using the household service, because Sophie works by text. The service does not use purchased lists or third-party sources of phone numbers.

How often you will hear from us

Sophie sends these kinds of text: signup and join codes; welcome and information texts; member invites and joined notices to the account owner; account and billing notices, such as renewal reminders, payment problems, plan limits and purchase receipts; reminders and questions about your household; replies to you, including links and lists you ask for; and, rarely, a safety text to a household contact. Message frequency varies with how much you use Sophie. Sophie does not send advertising or bulk promotional texts. An account text may tell you that you reached a plan limit and how to change your plan or buy more, and an information text links to Sophie's ideas page.

Waiting list text messages

If you join the waiting list on sophie.tools and tick the box agreeing to receive text messages, either on the sign-up form or, if your form asked only for your email, on the page that follows it, Sophie may text the number you gave about your waitlist status, launch updates, and early-access invitations. Message frequency varies, usually 2 to 4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Agreeing is optional and is not required to join the waiting list; if you do not tick the box, no text messages are sent to you from the waiting list.

Cost

Sophie has paid plans, paid by card. The price is shown when you choose a plan, and your card is charged when the plan renews, less any account credit. Extras you buy, such as more messages or minutes, are charged to the card on file. Message and data rates may apply from your own mobile carrier, according to your plan.

Delivery

Messages are delivered over mobile carrier networks and delivery cannot be guaranteed. Mobile carriers are not liable for delayed or undelivered messages.

What the service does with what you tell it

Sophie composes replies using language models run by DeepInfra. Twilio carries the call or text. ElevenLabs generates her voice from the words she is about to say. Household facts are held in our own database. We do not sell or share your information for marketing, apart from the waiting-list signup report to Reddit that our Privacy Policy describes, and we do not use your conversations to train models of our own. To ask for your information to be deleted, email help@sophie.tools. Provider retention is outside our control; our Privacy Policy names the providers.

Who can use Sophie

The person who sets up the account must be 18 or older. A parent or guardian agrees for anyone aged 13 to 17. People under 13 can't be added as members.

Acceptable use

This is a software service for enrolled customer households. Do not use it to send unlawful, threatening, or abusive content, and do not attempt to access information belonging to another member of the household through it.

Limits of the service

Sophie is an automated assistant and can be wrong. It is not a substitute for professional advice, and it must not be relied on in an emergency. If you need urgent help, contact the emergency services directly.

Changes

These terms may be updated. The effective date above will change when they do.

Contact

Questions about these terms: help@sophie.tools
Ian Smith
1333 Hardee St NE, Atlanta, GA 30307